I called the vendor that I bought it from and they tried their best.Ive been using the free version for the past 2 years with only minor issues, such as occasional freezing and lag.
Today, the program for some reason was having severe issues with playback so I thought it probably just needed an update. I discovered that Express Scribe no longer seemed to recognize my foot pedal (Infinity IN-USB-2) at all Even though it had been working for the most part up until this point, Express Scribe no longer seemed to see it as a valid foot pedal--or even a foot pedal at all. The screen indicated that there was no device recognized at all. Infinity Foot Pedal Trial Ran OutMy next course of action was to buy the professional service, since a family friend had similar issues when her free trial ran out. Infinity Foot Pedal Software Out ThereI figured it was a gimmick to force people to buy the program but I felt like I had no choice, since theres no comparable transcription software out there thats actually free of charge. I purchased the professional software for 40.00 (not the standard but the advanced license). ![]() Even with the updated, professional purchased version When I click on plug and play controller diagnostics, I get the following message. This seems suspicious because this particular pedal is listed as a compatible pedal for the professional software. I plugged my pedal into a family friends computer (she is also a transcriptionist and also uses ExpressScribe, but she has an older version of the program, 5 point something, with the basic licensure whereas I have 6.4 with the professional license), and the pedal worked on her computer. I have time-sensitive work that needs to be completed and I will be forced to use another transcription program if this problem is not resolved. I paid good money to have a program that actually works I may also ask for a refund if I dont see this problem resolved soon, as it is currently a complete waste of money for me seeing as the program is blatantly not working at all for me. I thought maybe it might have something to do with my iOS as I just recently updated it on my laptop but that was in the beginning of the month. Like I said, this program was working pretty well up until today. I have no idea what to do at this point Ive even resorted to looking into other transcription programs, but seeing as Ive paid for this one, if I can get it to work, it would obviously be ideal. ![]() In case the pedal does not show there you may want to try connecting the pedal to a different USB port on your computer until it sees the pedal. Once the pedal is recognized you may click on Next confirmed the device is recognized and click on Next again and do the controller command map to set which pedal performs each action and click no Finish. I ordered it believing it would work immediately but it did not. I have registered my Express Scribe pro and when I went to run the set up wizard for the controller it says Plug and play controller diagnostics for Express Scribe Transcription (Registered) v 6.05 (Mac OS X 10.11.6): No devices found. Infinity Foot Pedal Install And ItI plugged it into another computer ( a non Mac) to see if it would install and it did not. I sent an email with a screen shot which shows that there was no detection of the foot pedal and is shows that my computer is using the latest hardwarde 3.0. I then received an email today from the customer service agent saying that it may be possible that because my PC runs on hardware USB 3.0 bus there is a possibility of foot pedal conflict as its USB 2.0 device. ![]() When I plugged my foot pedal in the USB hub it still didnt work.
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